Situational Excellence in Hospitality
Situational Excellence in Hospitality by Anil Bhatt is an essential guide for students, educators, and professionals in the hospitality industry. This insightful book focuses on real-world situations and responses in hotel and hospitality management, providing readers with a strategic toolkit to address dynamic workplace challenges.
Drawing from years of academic and practical experience, the book presents case studies, scenario-based learning, role plays, and behavioral simulations to sharpen decision-making, customer service, crisis handling, and leadership skills. It encourages readers to develop adaptive strategies in high-pressure environments common in hotels, resorts, and travel businesses.
Whether it's managing guests' expectations, resolving team conflicts, handling emergencies, or navigating service recovery, this book equips learners with the practical skills and mindset required for excellence in the hospitality industry. It aligns with modern educational curricula, making it suitable for use in classroom instruction, workshops, and on-the-job training.
